Shipping Policy

At Ellie Grace Jewelry, we want every order to reach you safely and on time. Please review our shipping policy below.

Processing Time

• Standard Orders: Processed within 2 business days.

• Customized Orders: Require an additional 7 business days for personalization before shipping.

Shipping Times

• United States: Delivery typically takes 7–12 business days after processing.

• Please note: These are estimated times and may vary due to customs clearance, holidays, or carrier delays.

Shipping Fees

• We are pleased to offer free shipping on all orders.

Shipping Carriers

• All orders are shipped from our facility in China using trusted carriers.

Tracking Your Order

• Every order comes with tracking.

• Once your order has shipped, you will receive an email with your tracking details.

Delays & Responsibility

• We are not responsible for delays caused by customs, natural events, holidays, or carrier issues beyond our control.

• We will always do our best to support you if you experience unexpected delays.

Questions

If you have any questions about your order or shipping, please contact us at support@elliegracejewelry.com.